Wellness check: HealthCare.gov Twitter feed going strong … with apologies

October 02, 2013 0 Comments

Today is the first day of open enrollment! Go to HealthCare.gov now to apply & #GetCovered!


HealthCare.gov (@HealthCareGov) October 01, 2013

Just about all of the United States government’s Twitter feeds succumbed to the government shutdown Monday night, with everything from the U.S. Capitol to the Jimmy Carter Library to Asteroid Watch promising to go dark the second the deadline passed. One Twitter feed not subject to the shutdown was @HealthCareGov, which was ready for business.

1 million visit HealthCare.gov in last day. 5x more users than ever on Medicare.gov at once. Millions want to #GetCovered
HealthCare.gov (@HealthCareGov) October 01, 2013

2.8 million people have visited HealthCare.gov today and we've received 81k calls! We're excited so many people want to #GetCovered
HealthCare.gov (@HealthCareGov) October 01, 2013

That’s a lot of traffic; maybe too much traffic.

Thanks for all your comments and updates as you enroll. We apologize that wait times on the site and hotline are longer than expected! (1/2)—
HealthCare.gov (@HealthCareGov) October 01, 2013

We're working to fix these issues as soon as possible. Thanks for your patience (2/2)—
HealthCare.gov (@HealthCareGov) October 01, 2013

Most of the feed’s business was responding to people who were having technical problems with the HealthCare.gov website, and business was good. The government is playing doctor, and all you need is patience.

@elmnmd We apologize for the technical difficulties. We are working to fix these issues as soon as possible. Thank you for your patience!—
HealthCare.gov (@HealthCareGov) October 01, 2013

@SizeMyTires thanks for reaching out. We are aware of the issue & are working to address it as soon as possible.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@toddgarvin thanks for tweeting to us. We are aware of the issue & are working to address it as soon as possible.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@cubbie172000 thanks for tweeting us your issue. We are aware of the issue and are working to address it as soon as possible.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@hagnsac999 thanks for letting us know about your experience. We are aware & are working to address it as soon as possible.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@shubes61 thanks for letting us know about your experience. We are working to address it as soon as possible.—
HealthCare.gov (@HealthCareGov) October 01, 2013

Hey, the new iPhone wasn’t perfect on Day 1 either. Glitches, people.

@LauriceF We have a lot of visitors trying to use our website right now. We’ll continue working to improve the site so you can get covered!—
HealthCare.gov (@HealthCareGov) October 01, 2013

@DeniseFSawadogo Thanks for your interest in the Marketplace. We're working to address that issue ASAP.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@Jthethird Lots of visitors trying to use our site right now. It's causing some glitches for some trying to create accounts or log in.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@azrahali We're aware of that issue & are working to address it ASAP.
We’ll continue working to improve the site so you can get covered!—
HealthCare.gov (@HealthCareGov) October 01, 2013

@thraeryn lots of visitors trying to use our site right now. It's causing some glitches for some people trying to create accounts or log in—
HealthCare.gov (@HealthCareGov) October 01, 2013

@mintyandfresh lots of visitors trying to use our site right now. It's causing some glitches for some trying to create accounts or log in—
HealthCare.gov (@HealthCareGov) October 01, 2013

@DeepRootsFarm We have a lot of visitors trying 2 use our site right now & it's causing some glitches 4 some trying 2 create accts or log in—
HealthCare.gov (@HealthCareGov) October 01, 2013

@AlejBriceno We’ll continue working to improve the site so you can #GetCovered!—
HealthCare.gov (@HealthCareGov) October 01, 2013

@freysail We have a lot of visitors trying to use our site right now. That's causing some glitches for some trying to create accts or log in—
HealthCare.gov (@HealthCareGov) October 01, 2013

@saliozzia We are aware of this issue, working to address it ASAP. We’ll continue working to improve the site so you can #GetCovered!—
HealthCare.gov (@HealthCareGov) October 01, 2013

@skiptapp Working to address this ASAP. You might have better success during off-peak hours, like later at night or early in the morning.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@RDeLabarreda We expect to continue improving the time it takes to #GetCovered in the coming hours.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@JoshWhitney88 This is an issue we are working to address. We expect to continue improving the time it takes to enroll in the coming hours.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@KKirkscey You might have better success during off-peak hours, like later at night or early in the morning.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@NeauxReelIdea we have been working to speed up the process. Wait times are down from this morning. Hope you feel better!—
HealthCare.gov (@HealthCareGov) October 01, 2013

Hope you feel better? See, people are already being helped by Obamacare.

The mood is starting to pick up a little. Maybe this is the shift where Obamacare superfans ‘NSYNC took over the Twitter feed.

@mattlappin We are working to improve the time it takes to enroll & #GetCovered. Thanks again for your patience and feedback!—
HealthCare.gov (@HealthCareGov) October 01, 2013

@thevariance thanks for the feedback, patience, & encouragement! We are working to improve the time it takes to enroll and #GetCovered.—
HealthCare.gov (@HealthCareGov) October 01, 2013

@solstice621 first off, thanks for your patience! We are aware of this issue & are addressing it. Appreciate the feedback.—
HealthCare.gov (@HealthCareGov) October 02, 2013

@moonfl0wer love your enthusiasm! Thx 4 filling us in on your experience. We're aware of this issue & R addressing it so U can #GetCovered
HealthCare.gov (@HealthCareGov) October 02, 2013

Once these little glitches are fixed, we just know Obamacare’s gonna be great.

Follow @twitchyteam





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